IT support FAQs
Common questions about managed IT with Teknikal for London and UK SMEs.
Onsite work focuses on London and East London. Remote support and cloud admin run UK-wide.
Yes. Many SMEs run mixed estates. We stabilise identity and email first, then decide whether consolidation makes sense. See M365 vs Workspace.
Typically helpdesk, remote support, monitoring, patching baselines, MFA/identity hygiene and vendor coordination. Exact scope is written into the retainer. Details on IT support.
We agree severity definitions and coverage hours in discovery. Critical issues get same-business-day remote triage; normal tickets are scheduled within the SLA.
Often for SMEs under ~50 people when you count salary, leave cover and tooling. See in-house vs managed IT.