IT support and technology for solicitors and law firms

Who this is for

High street and boutique law firms, chambers support teams and in-house legal departments across London and the UK — conveyancing, private client, family, commercial and litigation practices where confidentiality and continuity are non-negotiable.

What makes legal IT different

A law firm's technology risk is not really about downtime. It is about a confidential file reaching the wrong person, a client transferring completion funds to a criminal, or a matter history that cannot be produced when it is needed years later.

That changes the priorities. Access control, evidence of who saw what, and provable retention matter more than the latest productivity tool.

• Matter files that everyone in the firm can open, regardless of whether they should
• Client and completion funds targeted by email interception around transaction dates
• Documents emailed as attachments because the secure alternative is too awkward to use
• Fee earners working remotely on personal devices with no separation between firm and personal data
• Retention obligations met by never deleting anything, which is its own risk

Confidentiality and access control on matter data

The practical goal is least privilege without making the firm unworkable. In most firms that means structuring access around teams and matters rather than individuals, and making the correct route the easy route.

We implement this in Google Workspace or Microsoft 365, alongside your case management system, so permissions are managed in one predictable place.

• Matter and department-level permissions rather than firm-wide open access
• Separate handling for sensitive matters where the client requires a restricted circle
• Access reviewed when people change department, go on secondment or leave
• Audit trails showing document access and sharing where the platform supports it
• External sharing controls so a link cannot quietly become public

Email security and payment fraud around completions

Conveyancing and any transaction with a payment date is a known target. The attack is usually not technical: a criminal monitors or spoofs correspondence and sends revised bank details at the moment the client expects them.

The defence is layered, and part of it is process rather than software.

• SPF, DKIM and DMARC configured so your domain is harder to spoof
• Impersonation and lookalike-domain protection on inbound mail
• Multi-factor authentication on every mailbox — the single highest-value control
• Mailbox rule monitoring, since attackers hide their tracks by auto-filing replies
• A client-facing warning and verification process for bank detail changes, applied without exception

Backups, retention and continuity

Firms must be able to reconstruct a matter long after it closes, and must be able to keep working after a ransomware incident or a failed system.

Those are different problems and need different answers: retention for the long tail, backup for recovery, and a continuity plan for the week in between.

• Independent backup of cloud mail, files and case data with tested restores
• Retention aligned to your file-retention policy rather than a default 30 days
• Immutable or separated copies so backups cannot be encrypted alongside live data
• A documented recovery order — which systems come back first, and who decides
• Continuity for remote working if the office is unavailable

Remote and hybrid working without leaking the file

Hybrid working is normal in legal practice now, and most confidentiality incidents we see are mundane: a personal laptop with firm documents in a downloads folder, a home printer, or a shared family device.

We put a boundary around firm data — managed devices where practical, browser-based access where not, encryption and screen locks as standard, and a clear rule about what may be stored locally.

AI for law firms — useful, but only inside a boundary

There is real value in AI for legal work, and real professional risk. The two applications that consistently justify themselves are document review and internal knowledge search, both with a fee earner checking output before it is relied on.

The critical decision is where client data is allowed to go. We help firms write that rule, choose tools that fit it, and pilot one workflow rather than rolling out a platform on faith.

• Reviewing and summarising bundles, disclosure sets or lease packs to accelerate a first pass
• Extracting standard data points from contracts and forms — see AI document processing
• Searching the firm's own precedents and know-how instead of asking whoever has been there longest
• Drafting routine client updates and chasers for review
• Written rules on which matters, if any, may involve third-party AI processing

Joiners, leavers and the compliance trail

Legal practices tend to have strict people processes and loose technical ones. A leaver's card is returned; their mailbox delegation, shared drive access and case management login persist.

We standardise the joiner and leaver flow so access is granted by role, removed on the last day, and the person's mail and documents are preserved and transferred rather than deleted or orphaned.

How an engagement usually starts

We begin with a free IT and AI audit: what is in place today, where confidential data actually sits, what the backup and recovery position really is, and which of it would survive a client's due diligence questionnaire.

You get a prioritised written summary. Firms typically act on identity and email security first, backups second, and only then look at AI or systems work.